We're hiring! Internal Technical Support - Industrial PC Systems

Chloe Ward
03/04/2018

We’re on the lookout for a self-motivated engineer to work within our internal technical department performing installation, assembly and testing of various computer systems.

 

The person

  • A working knowledge of PC build or repair is required.
  • Knowledge and experience with the installation and configuration of Microsoft operating systems.
  • PC assembly experience would be advantageous.
  • Excellent communication skills, both telephone and face to face.
  • Eye for detail.
  • Ability to work under pressure, independently or in a team as required.
  • Would suit keen hobbyist pc builder willing to learn and expand their knowledge into industrial pc systems, displays and touch.
  • No formal pc qualifications are required but must have good education and be keen to learn and willing to adapt.
  • On the job training provided. Day release may be available for the right person & course.

 

The Role

  • Provide internal technical support to the product managers as required.
  • Configure and build industrial pc-based systems including digital displays and touch systems to sales specifications provided, this includes pre-loading software and adjusting BIOS’s.
  • Fault find customer returns and repair or return to manufacturer for repair.
  • Manage the repair / returns process to ensure timely customer fault resolution. Booking in, shipping out and generating supporting paperwork. Includes internal repairs and liaison / escalation with manufacturers in the Far East.
  • Assist warehouse in product identification and protective product packaging.
  • Incoming and outgoing quality inspection.
  • Assist product managers in maintaining our website with current product updates using a content management system.  Some opportunity for content design.
  • Opportunity to expand the role into system design, product management or pre/post-sales support

 

To find out more about the role, or to apply, please send a copy of your CV to Brendan O’Reilly on brendan@displaysolutions.ltd.uk.

Request a Call Back

SHARE
Share on FacebookTweet about this on TwitterShare on LinkedIn

Would you like to discuss your display solution?